tag:blogger.com,1999:blog-14594994.post115677990270673616..comments2024-01-09T04:20:39.453-05:00Comments on Around the Keg: I Can Barely Contain My RageNoahhttp://www.blogger.com/profile/14345059376742159966noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-14594994.post-1157433981146862612006-09-05T00:26:00.000-05:002006-09-05T00:26:00.000-05:00Actually, sounds like MCI to me. They slapped a $...Actually, sounds like MCI to me. They slapped a $500 charge on my bill by their mistake, and it still took me three days of nonstop calling to get it fixed.<BR/><BR/>There's a special circle in hell for MCI executives.Otto Manhttps://www.blogger.com/profile/14051682366565874144noreply@blogger.comtag:blogger.com,1999:blog-14594994.post-1156788502657370792006-08-28T13:08:00.000-05:002006-08-28T13:08:00.000-05:00OK, this must be AT&T.I had a very similar problem...OK, this must be AT&T.<BR/><BR/>I had a very similar problem about a week ago. You see, we cancelled our home phone entirely in June. My wife was not aware that we are stuck paying two AT&T bills every month, so she just cancelled our local phone service. Even though this action would have sufficed to cancel the long distance as well when we used separate companies, now that AT&T provides both services, you have to call different numbers to cancel your AT&T long distance or your AT&T local. They aren't connected. <BR/><BR/>Let me repeat: separate companies could figure this out, but one company cannot.<BR/><BR/>So now that I have received a bill for services I do not want, nor can I accept because my phone is disconnected, I called the long distance service number. I went through their stupid voice activated menu system and reached human who rudely informed that I he could not fix my problem, that I had reached the wrong department. (But menus are so precise)<BR/><BR/>Once I reached the correct department to tell them I wasn't paying the bill they had sent me because I didn't even have a phone, I was put on hold while she checked it out. While I was on hold, I reheated some chicken, nuked some peas, put them on a plate, sat at the bar, ate, and washed off my plate. At that point, I gave up and hung up, which is really what they wanted me to do, so I would just pay my bill. <BR/><BR/>I have no idea how to call back or reach the same department, but I am not paying for services I did not use.Bobhttps://www.blogger.com/profile/12669616484991718478noreply@blogger.comtag:blogger.com,1999:blog-14594994.post-1156784890862391222006-08-28T12:08:00.000-05:002006-08-28T12:08:00.000-05:00you should have them call you "El Conquistador"you should have them call you "El Conquistador"Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-14594994.post-1156784783863619552006-08-28T12:06:00.000-05:002006-08-28T12:06:00.000-05:00Ouch, I feel your pain. And it's not like yelling ...Ouch, I feel your pain. And it's not like yelling at the sales rep helps; he/she's just some schmoe doing what the higher ups tell them to do. <BR/><BR/>I think it's more that these big companies just don't want customers to call. Same w/ cell phones. When we signed up for verizon phones, it took all of about 15 minutes to pick a phone, open an account, and be out the door, calling on the new phone. But take it back to customer service for something minor, like changing your billing address or whatever, and they have one guy manning the desk, and there's always about 10 people waiting. Most folks just walk away when they see that. <BR/><BR/>I read a good essay about this "Do what you can get away with" mentality recently, can't remember where (atlantic monthly? washington monthly? gigantic-asses.com monthly?)It talks about this type of corporate thinking, and how it has infected all of us to some extent or another. Our gov't sure seems to operate on a "Do what you can get away with" model.Thrillhoushttps://www.blogger.com/profile/03082092153634900636noreply@blogger.com